Return & Refund Policy

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Some items such as bulk or case packs, or closeouts, are not returnable. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and only process refunds when the item is received.

IMPORTANT: 

Do not send your product to the return address on the shipping label. Our shipping warehouse does not accept returns.

To return your product, you must mail your product to this address:

Smile Mercantile
P.O. Box 78421
Seattle, WA 98178

Once your return is received and inspected, a refund for the purchase price less shipping will be processed, and a credit will automatically be applied to your credit card or original method of payment. Note that there is often some processing time before a refund is posted to credit cards, bank accounts, or PayPal.  Buyers are responsible for all shipping costs.

Incorrect or damaged goods:

If we have shipped an incorrect or damaged item, we will do our very best to right the situation. Please email hello@smilemercantile.com, and include in your message your order number along with a description of what you received.

Refunds for late or missing shipments:

The transit times listed on our website are estimates, and are not guaranteed. Refunds are not issued for shipments that arrive past the estimated delivery time.

If a domestic package is considered "lost" by the USPS, FedEx, or UPS, then a refund may be provided. For U.S. shipments, a package is considered "lost" after 30 days. Lost international shipments are not covered by this policy.

Shipments that are stolen from porches and mailboxes are not covered by this policy. Refunds are not issued for trackable shipments that show as "delivered."